Frequently Asked Questions
Does Glucobyte® measure blood glucose?
No. Glucobyte® allows you to record, track and analyze trends in your blood glucose. You can either manually enter your records or use a blood glucose monitor to sync with Glucobyte through Apple Health. Glucobyte alone does not measure blood glucose. You need a separate blood glucose monitor to measure blood glucose. Make sure that the blood glucose monitor you select meets your country's regulatory requirements (e.g. US FDA, EU MDR, etc.).
Can Glucobyte® sync with wireless blood glucose monitors?
Glucobyte® can sync with any blood glucose monitor that connects to Apple Health.
How do I sync with Apple Health?
You can sync with Apple Health for free from the History screen. See screenshot below:
How do I sync between my iPhone and iPad?
There are a couple of ways you can sync between your mobile devices:
Sync through Glucobyte Cloud
Direct sync between iPhone and iPad through WiFi or Bluetooth without going through Cloud
To sync between iPhone and iPad you should have the premium version of Glucobyte running on both devices. After making a purchase on one device, you are NOT charged again for the app on another device. Go to the More section of the Glucobyte and select "Restore Purchase". You will only be charged once and not twice. You restore your purchase for free.
First set one device to receive from the more section of the app. Then on the other device, from history screen, select your data and tap on the share icon and select share with nearby iPhone and iPad. See screenshots below for more information.
I purchased the premium version but I still see ads and the app has not upgraded
Go to the more section of the app and here select "Restore Purchase". You are not charged again when you restore purchase.
Does Glucobyte® automatically backup my data?
Can I modify my records or back date/time?
Yes. You can modify the records, including date, time, notes, tags and blood glucose information. You can change existing records from History screen by tapping on the record and while entering your blood glucose in the home screen, you can back date/time to any desired date/time.
How to add widgets?
How do I import multiple records?
Send a CSV file from the Glucobyte® app History screen to your e-mail address. Format this file with your data and then drag the file to iTunes (free) and select the import option from the history page in Glucobyte® (you will find this option when you tap on the curled arrow in the bottom of the history page).
Another option requires an upgrade but it is much easier and faster to import your records. Add at least one record and then go to History screen, select your data and tap on the cloud option. Here choose export to Google Drive / Dropbox. A folder will be created and a CSV file will be uploaded. Now modify this exported file and populate it with all your data and save it as a separate CSV file in the same folder. Then go back to Glucobyte® and import the newly created CSV file.
How do I delete a record?
In the History screen, select a record that you want to delete. A thrash bin will appear on top of the screen. Selecting this will delete the record. Note that once you delete a record there is no way of retrieving the record.
How do I customize the limit value table?
Within Glucobyte you have the option of choosing classification based on ADA or creating your own custom limits with category descriptions, limit values and color codes. To create your custom classification, go to More section of the app, select limit values and select Custom. Tap on any fields to modify it.
We offer an optional premium paid service ("Glucobyte Cloud Sync") that allows you to back up your Health Data outside your Device and allows you to access this Health Data on multiple devices, including iOS phones, tablets and Android devices. We do not sell your Health Data.
We may partner with Academic Institutions or other Research Centers to help them recruit you for Health Research Studies. We may use Your Usage Data to determine if you qualify for a study but You decide if you would like to participate in the study or not. To enroll in any Studies, you must first review and sign an informed consent and authorization form (if applicable) ("Informed Consent") for the Study.
We also use Google Firebase and Yahoo Flurry analytics. These analytics platforms helps us understand usage of our app. For e.g. How many of our app users are actively using the charts within the app? This helps us prioritize what features we need to work on. We have no way of associating the usage data at an individual level. You can opt-out of these 3rd party services.
Is Glucobyte® free?
Yes. You can download Glucobyte® for free on both Apple and Android devices. You can upgrade to premium version anytime. The premium version requires a subscription and includes features such as Apple Watch integration, Print or Share PDF Reports, iPhone / iPad direct wireless sync, advanced analysis features, import/export files to Dropbox and Google Drive, and of course no Ads.
Can I add multiple users to a single app/device?
Yes. You can add up to 10 users on a single app/device on iPhone. Adding multiple users requires a one time in app purchase.
How do I cancel my subscription or request a refund?
If you are using an Apple device, for refunds, you need to contact Apple directly. We do not control transactions as these are made directly between you and Apple. Here is a link from Apple on how to request refunds: https://support.apple.com/en-us/HT204084
If you are using an Android device, send us an email on firstname.lastname@example.org with your purchase invoice details and we will cancel the purchase.